For all customer service enquiries, email the address below. We reply within 2 working days.
Enter your 10-digit redemption code from your letter, email, or envelope, then choose your preferred retailer (John Lewis, Boots, M&S, Aldi, or Tesco). Be sure to take note of the gift card number and PIN provided, and then use the gift card directly with that retailer in-store or online.
A Gift Code, also known as a “Giftcode”, is a numerical code which can be redeemed for an e-gift voucher for use at a number of popular retailers within the UK. This can be done at giftcodes.co.uk
We provide a digital gift-card redemption service that allows UK consumers to convert their promotional redemption codes into e-gift cards from a choice of major UK retailers. We do not sell gift cards directly to consumers.
Double-check you’ve typed all 10 digits and there are no spaces. If it still fails, try entering an alternative phone number if you have one. If it still fails, get in touch.
Once claimed, the card is locked to that retailer.
You will need to get in touch with the company that originally sent you your Giftcode redemption number.
Don’t worry, as long as you have not revealed this information to anyone, your voucher will be fine. Just get in touch with us, confirming your full name, address and phone number and we can provide you with the information you’re missing.